A Carousel representative will remotely assist with performing an update of the existing Carousel 7 server software on the same server instance. Does not apply to upgrades from Carousel 6 or below, or for migrating to a new server instance. If you have Carousel 6 you will need to purchase Migration Assistance. Does not include any advanced configuration options, player installation assistance, or data migration. Please allow 1-2 business days for scheduling. This service does not include the cost of the software license upgrade.

Requirements

• Remote access to the server
• The ability to log into Windows using the local Administrator account, or an existing Carousel service account
• A backup has been made of the SQL databases and the media folder.

Checklist

The following checklist items will be completed as a part of the Upgrade Assistance service.

• The updated software is installed on the server
• Users can log into the UI using their accounts both locally on the server and from another workstations web browser
• There are no errors on the system health screen (Dynamic bulletin errors may appear depending on the servers ability to connect)
• A bulletin can be created and published
• Previously connected players are connected and displayed in the dashboard
  
• If Brightsign players or AppleTV's are used, they have updated and are back online
• If Windows players are used, one will be updated with Carousel representative assistance if remote access is given to the player
• The player(s) can successfully download and display content from the server

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