ANNUAL SUPPORT PLANS

Carousel support plans help keep your signage network running at peak performance! Choose the plan that fits best with your organization:
EMAIL 
SUPPORT
PHONE 
SUPPORT
AVAILABILITY
STANDARD
N/A
Mon - Fri
(9AM - 5PM) Central*

STANDARD

CAR-TECH-STD
PRIORITY
STANDARD
Mon - Fri
(7AM - 7PM) Central*

*(excludes holidays and company events)

Additional Services

install
assistance

CAR-ASST-INST
We will walk you through the initial installation of Carousel server software in virtual environments or on 3rd party appliances. This applies to a single server instance. Does not include any advanced configuration options.

upgrade
assistance

CAR-ASST-UPG
We will provide assistance with performing a Carousel server software update on a single server instance. Does not include any advanced configuration options.RITY

Configuration
assistance

CAR-ASST-CONFIG
Assistance in applying a specific advanced configuration of a Carousel server software feature. Applies to Active Directory, separate SQL servers, separate media directories, SSL configuration, or dynamic bulletin configuration. Includes assistance for a single advanced feature configuration on a single server instance.

Player Installation Assistance

CAR-ASST-PLR
Technical assistance in configuring up to one each of BrightSign, Apple TV, or Windows based media players, validating connection to the Carousel server instance along with download and display of content on the media player. Assistance beyond a single player of each type not included. Configuration of additional players are the responsibility of the site owner or reseller.

- Remote access required for support and assistance services -

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Carousel 7 Support Plans

CAR-TECH-STD
One year of priority email and standard phone support for systems up to 500 players, offered during extended business hours.
$ 2,500 
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